Frequently Asked Questions
Everything you need to know about working with us
We are the original manufacturer, with our factory located in Hangzhou, Zhejiang Province. We have our own R&D team, production workshops, and quality control system; you are welcome to visit us in person or via video call at any time.
We can configure packaging and accessories—including color boxes, corrugated cartons, protective foam, pallets, wooden crates, installation kits, manuals, wiring diagrams, and installation guides—to meet the specific needs of retail, engineering projects, or cross-border shipping.
Yes, we do.
Yes. We support customization of product dimensions, power, voltage, surface color, decorative patterns, heating zones, control methods, temperature settings, connection types, logos, manuals, and packaging.
We implement a rigorous quality control process: preparation or procurement of heating materials → printing/coating → processing of electrodes and conductive structures → lamination and encapsulation → circuit connection → insulation treatment → final assembly → power-on testing → temperature rise testing → aging testing → packaging and warehousing.
We strongly recommend payment via Alibaba Trade Assurance. We also accept T/T (Telegraphic Transfer), L/C (Letter of Credit), and Western Union. Standard terms involve a 30% deposit, with the remaining 70% balance due upon presentation of the copy of the Bill of Lading.
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